Bad service

I must say that the Savoy Hotel in Kimberley has got bad service.  I say this because I have been waiting for a quote for a 2 day conference for 4 days.  One whole day was spent on the phone, and nobody answered.  I think there is a lesson to be learnt from this, and that is that not all tourism/hospitality staff is trained properly.  Teach them how to speak over the telephone!!!!